Exchange and return of goods within 14 days
If the product does not fit or has a manufacturing defect, we will exchange it for any other one or refund the money.
Return/exchange of goods is possible within 14 days after receiving the order
Article 9 of the Law of Ukraine "On Protection of Consumer Rights"
Return/exchange of goods is carried out:
- if it has not been used;
- the presentation is preserved (there are no stains, snags, creases or dents);
- the integrity of labels, tags, tags, original packaging is preserved;
Return and exchange procedure
Within 14 days after receiving the order, please provide the reason for the exchange/return in any convenient way (by email [hello@wintera.com.ua], call (099) 380-52-21 or write in the chat on the website)
Carefully pack the item in its complete set and original packaging, which were when you received the item;
Send the item back to the address that the manager will tell you
Do not specify return shipping or cash on delivery when sending an exchange order.
Attention! The exchange of unsuitable goods is at the buyer's expense in both directions. If you sent the goods at our expense, we will deduct this money from the cost of the goods. In case of incorrect order assembly or defects - shipment at the store's expense.
Give us the TTN (declaration) number by phone, sms or email.
- Email: [hello@wintera.com.ua];
- By phone or SMS to mobile: +38 (050) 493-16-63
If you want to receive goods for exchange, place a new order on the website. If the order amount is more than the previous one, we will issue an invoice for additional payment. If less, the money will be returned to you in a convenient way.
We will send the order for exchange as soon as we receive your parcel.
Refunds are made within 3 days:
- to your Privatbank card;
- by postal order.